Terms and Conditions



All prices are in £ sterling and are shown inclusive of UK VAT where applicable. We reserve the right to alter our prices at any time and without prior notification.


Orders placed on the TripKit standard delivery service are normally dispatched within 3 working days.

The cut off time for orders is 1:00pm. Any order placed for next day delivery after this time may be dispatched the following working day (Monday to Friday excluding Bank Holidays).

Some items ordered may not be available for immediate dispatch and a suitable alternative may be offered.

For full delivery information see our Delivery Information page

Returns and exchanges

Should you find on receipt of your parcel that something is unsuitable you may return it for an exchange or refund within 14 days. The item(s) must be returned unused in the original packaging, with labels intact, and in a resaleable condition.

We are only able to offer customers a refund or exchange if we can offer the returned item for sale as new again. If on receipt of your return it is apparent that you have failed to comply with our terms and conditions the goods will not be refunded and will be returned to you at your own expense.

When returning an order, the customer is liable for all return shipping costs. We do not currently offer free returns. Only in special circumstances would returns cost be refunded ie if the item is faulty or incorrectly packaged.

We are not responsible for goods in transit to us. When sending a return parcel we advise that you either use a tracked service or keep your Post Office proof of posting receipt.

For more information please see our Returns & Exchanges page.

Colour Reproduction

We take every care to ensure that the images used are correct and the colour shown accurately; however we are not liable for any colour difference, perceived or otherwise on receipt of your goods.


Once your order has been placed we are not usually able to cancel or change it. It is only possible to amend or cancel an order during its first stage of processing. You would need to contact us as soon as possible after you have placed your order. If it has reached our warehouse system it will be too late and the order will dispatch.

In line with UK Distance Selling Regulations you have a 7 day cooling off period in which to cancel your order in full. All items from your order must be returned within 7 days of receipt of the parcel, and we must also receive a written request from you to cancel the full order. We would then refund the full cost of the order including the original shipping charge.

This does not include the cost of returns, which must always be covered by the customer.

If your return is posted outside the 7 day cooling off period, or if only part of the order is returned then the original delivery charge will not be refunded.

Distance Selling Regulations

You have a right to cancel your order for up to seven working days following the day after the date of delivery for any item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or any item personalised or made to your specification.

To cancel any item, you can telephone or e-mail, us quoting your customer number and order number. You must take reasonable care of the items and retain all original packaging. Returning your items within 7 days of cancellation will result in a prompt refund. Items may be returned to Tripkit Ltd via the standard returns process. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back with their original packaging and all accessories, you will receive a refund within thirty days of your notice to cancel.


We take the satisfaction of our customers very seriously. If you are unhappy with any aspect of the services received from us, please let us know, either by e-mail or by telephone on 0333 772 0074 . We will make every effort to resolve genuine problems as quickly as possible.

Your statutory rights are not affected by any of the above.


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