Returns Information







Returns Policy

Tripkit are happy to accept items for return or exchange where the return items are received within 14 days of their original delivery date.

If you have any queries please contact our customer service team on:

They will be happy to advise on how to return your items.

Please note that the exchange and returns policy outlined below does not affect your statutory rights.

Please follow the process below to complete the returns and exchanges process:

Step 1:

E mail with your order number as well as details of the items you wish to refund or exchange.

Step 2:

You will receive an e-mail containing a unique returns tracking reference number.

Step 3:

Carefully pack your goods for return and include a note of your returns tracking number.

  •  Returns Department [Your Returns Tracking No], TripKit  LTD, 10 Henry Road, Sarisbury Green, Hampshire, SO31 7PD.

Please ensure your package is properly sealed and you have enclosed your details as we accept no responsibility for goods in transit to us.

When sending a return parcel back to us, we recommend you ask your Post Office for a Proof of Posting Certificate 4679, which is free on request.

When returning an order, the customer is responsible for all return shipping costs, we do not refund the postage charge, unless the order is faulty/ incorrect.


Step 4:

We will endeavour to open and process your parcel within 3 working days of its receipt but please note at busy times this may take up to 7 working days.

  • Refunds are made automatically back on to the payment method you used to place the order. 

Incorrect, Faulty or Damaged Item/s 

If you receive goods that you beleive to be Incorrect, faulty or damaged please contact our customer service team on 0333 772 0074 or email and advise of the details.

Please be assured we will do our very best to resolve any issue quickly and with as little inconvenience to you as possible.

Faulty goods

If goods develop a fault after a reasonable period of time, we will require the faulty goods to be returned in a clean and dry condition for inspection.

Items are deemed faulty if there is a defect in the material or workmanship. This does not cover damage caused by misuse, abuse, neglect or failure to follow recommended use, care or maintenance instructions.

If the goods are found to be defective from misuse, the goods will be returned to the customer at their own expense.       

Items that cannot be returned

  1. Sun cream and sun block products
  2. Underwear products - This does not include base layers which can be returned as normal